No matter what industry you’re in, customers want quick responses when they contact you with complaints. Customer service agents similarly want to resolve issues on the first try. First contact ...

Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

Have a complaint about a business? AI may be a lot more effective at explaining your grievances than you are. My colleagues and I analyzed more than one million consumer complaints filed with the ...

Reviews have become a central part of people's decision-making process. Although many consumers rate objective facts, such as technical specs, make and model, higher than subjective information, it is ...

One-star ratings can destroy consumer confidence. Even if a product, restaurant, or gig worker has dozens of five-star ratings, a handful of one-star ratings can wash away positive perceptions. It ...