Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

Anthropic has expanded Claude's desktop control to Windows in Cowork and Claude Code, adding a Dispatch feature that lets users assign tasks from their phone.

AUSTIN, TEXAS - March 26, 2026 (NEWMEDIAWIRE) - Upland Software, Inc. / In today's service-oriented economy, consumer expectations have reached unprecedented levels. Customers demand immediate and ...

By utilizing a robust Computer Telephony Integration System, IT and support teams can incorporate voice communications directly into the digital workspace. This integration guarantees that every call, ...

AUSTIN, TEXAS – Businesses allocate substantial funds to Customer Relationship Management (CRM) systems such as Salesforce and ServiceNow, intending for these platforms to serve as the core of their ...