Where is operational tooling going?

Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

Salesforce launched Headless 360 at TDX, opening its CRM platform to AI agents through APIs, MCP tools and CLI commands in a ...

The development was highlighted by supply chain security firm Socket (via Toms Guide ), with the report laying out 108 ...

Nutshell reports that transitioning from spreadsheets to CRM can be challenging due to data quality issues, longer timelines, ...

Customer relationship management systems have become essential business tools. The numbers tell the story: 70% of surveyed organizations in 2023 use CRM for customer service, and 64% have adopted it ...

IN NORMAL TIMES the skies above the Middle East are filled with passenger planes. In the past ten days they have been replaced by missiles and drones. America’s and Israel’s strikes on Iran, and ...

Now well into 2026 and the latter half of the decade, hotels have to reinvent yet again how they source customers, both transient as well as corporate and group. The apt buzzword is ‘lead nurturing’ ...

Salesforce announced expansions of its partnerships with AI model developers Anthropic and OpenAI. Agentforce data will be accessible in OpenAI's ChatGPT, and mutual customers will be able to sell ...

I'm not a big fan of technical analysis, and this update on Salesforce, Inc. (CRM) today isn't really about technicals, but it's increasingly starting to look like the stock is stretching like a ...

Diamond Hill Capital, an investment management company, released its “Select Strategy” second-quarter 2025 investor letter. A copy of the letter can be downloaded here. Markets rebounded from a sharp ...